Mark's CASA - Albuquerque NM

geochandler

New member
I bought a 2012 Wrangler Sport at Mark's CASA dealership (West Albuquerque, on Coors) that turned out to be a real dog (2012 was a really bad year for Wranglers). The biggest problem was covered by warranty, but the weenies at Jeep whom the dealers have to satisfy to do warranty work gave Mark's service guys a ration and wouldn't allow them to implement the fixes that Mark's CASA recommended. Rather than a short block, Jeep wanted them only to replace two pistons, a really dumb idea. Mark's management supported me and finally got Jeep to relent and they put in a short block.

Mark's CASA also have proven customer-friendly on other warranty and now, non-warranty issues that came up. For example they let me work with the mechanic in the shop to troubleshoot a gnarly electrical problem that arose. I think they're great! Special Kudos to Velvet Farra, the customer rep I work with.
 
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