So I got the run around....to be expected here in Russellville ky. I told the service manager lady how the process worked and told her I just needed the 4 digit pin, had the serial number, the vin of the previous vehicle, my vin, and if she needed it, the serial of my old radio, which from my reading says I don't need the last 2 items. Anyway, she said they would hook the jeep up to their diagnostics computer, that the 4 digit pin wouldn't work. I showed her the instructions online that talk about how to do it via dealer connect. She said "that's wrong and we don't give out PIN numbers"....I said the jeep is outside if you wanna type it in. She said we can't do that and it won't work anyways.....so anyway, long story short, she wants me to come in, get hooked up to the computer at 75$ an hour or more, and click around on it, then probably do what was mentioned before and be done in like 2 minutes....but charge me 75$ for her sloooow learning curve. Anyone have any better options?