If they're local, I would at least stop by and talk to them. A lot of people don't get around to checking email much. Have you at least tried calling them?
What exactly did they do wrong and lie about?
Definintely give them a chance to make it right if possible. Once you even mention 'attorney' they're not going to talk to you anymore.
Yes, I don't plan on doing anything other than talk to the installer at this point via, e-mail, phone and in person. I just know that being a consumer in a situation like this it can be tricky to impossible to get thing's resolved correctly. So at this point I was just looking for idea's, to see if someone had something I had not thought of or already done.
Well the lie part of this is, the installer was telling me that two product vendor's were being slow on production and delivery of products that had been ordered for me, when at the time several of the parts they were claiming were being delayed had not yet even been ordered. I found this out directly from the producers of said parts at a later time.
So when a install shop tells you say on 5/1/13 "No the part isn't here yet but I talked to Company "A" yesterday and the part should ship by the end of the week". You later find out from Company "A" that the part was not ordered until 5/7/13. To me that is just flat out poor customer respect and bald face lying.
Now as far as what was done wrong other than lying? I was lead to think I was getting a certain part that cost a certain amount, I paid that amount which was the correct amount for the part I was lead to believe I would get. I found out later (1st time on the trail) that I got an inferior part that I had paid top dollar for. The part that was actually installed in my Jeep is roughly 1500.00 less of a retail cost than what I paid for. Not to mention it was only barely better than what it replace, and far to inferior to hold up to the level of the build on my jeep.
