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  1. #31
    Addict GraniteCrystal's Avatar
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    Aug 2015
    Location
    Denver, CO
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    5,148
    Quote Originally Posted by Dynatrac View Post
    I think I can explain this. Kind of embarrassing, but I'm gonna give it to you straight. We discovered late Friday afternoon that email orders from the website, and some other automated sites have been going to an email address of a person that just moved to another job. We thought we had the tasks and forwards moved to other folks before the change, but we really blew it with some of the email. Basically, many emails received on or after 12/19/16 have been getting stored up and not seen by the other team members.

    The issue is compounded by a busier than normal holiday season, and we were only open a few days with skeleton crew on the holiday week.

    Yes we are swamped, but that is no excuse. We are chewing through to see what we missed. If anyone else got mis-handled please accept our apology. PM me with your contact info, and we will handle you one-on-one. Please be patient.

    If anyone really wants a refund, we will cheerfully comply. Very sorry.

    Thanks,
    Jim
    I ordered a PR60/60 and already paid. I promise. Just send them on over and there's no hurt feelings. 😂😂

  2. #32
    Knows a Thing or Two Kalums's Avatar
    Join Date
    Jan 2015
    Location
    AZ
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    869
    Quote Originally Posted by GraniteCrystal View Post
    I ordered a PR60/60 and already paid. I promise. Just send them on over and there's no hurt feelings. 😂😂
    You told me it was a 60/80 combo...

    Sent from my SM-N910P using WAYALIFE mobile app

  3. #33
    Hooked jkLogan's Avatar
    Join Date
    Sep 2014
    Location
    Tishomingo, OK
    Posts
    133
    Quote Originally Posted by Dynatrac View Post
    I think I can explain this. Kind of embarrassing, but I'm gonna give it to you straight. We discovered late Friday afternoon that email orders from the website, and some other automated sites have been going to an email address of a person that just moved to another job. We thought we had the tasks and forwards moved to other folks before the change, but we really blew it with some of the email. Basically, many emails received on or after 12/19/16 have been getting stored up and not seen by the other team members.

    The issue is compounded by a busier than normal holiday season, and we were only open a few days with skeleton crew on the holiday week.

    Yes we are swamped, but that is no excuse. We are chewing through to see what we missed. If anyone else got mis-handled please accept our apology. PM me with your contact info, and we will handle you one-on-one. Please be patient.

    If anyone really wants a refund, we will cheerfully comply. Very sorry.

    Thanks,
    Jim
    Spot on response. I like the amount of genuineness you guys seem to have.

  4. #34
    Word Ninja Sharkey's Avatar
    Join Date
    Oct 2011
    Location
    Nevada
    Posts
    9,970
    Solid response Jim...I'd expect nothing different from you

    OP - you should fix your profile. It says your interests are overlanding and camping. Isn't that the same thing?

  5. #35
    Been Around the Block ChiliDawg's Avatar
    Join Date
    Dec 2016
    Location
    Sparks
    Posts
    345
    Quote Originally Posted by Sharkey View Post
    Solid response Jim...I'd expect nothing different from you

    OP - you should fix your profile. It says your interests are overlanding and camping. Isn't that the same thing?
    In the same sense that stripping and showering are the same. Both involve getting naked. They don't both involve grinding on a pole.


    Sent from my iPhone using WAYALIFE mobile app

  6. #36
    Word Ninja Sharkey's Avatar
    Join Date
    Oct 2011
    Location
    Nevada
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    9,970
    Quote Originally Posted by ChiliDawg View Post
    In the same sense that stripping and showering are the same. Both involve getting naked. They don't both involve grinding on a pole.


    Sent from my iPhone using WAYALIFE mobile app
    Nah, "overlanding" is just a snobby way of saying camping, at least here in the U.S. where the distance you can travel without seeing paved roads and civilization is comparatively not that far.

  7. #37
    Nothing but a Thing jesse3638's Avatar
    Join Date
    Sep 2012
    Location
    Apple Valley, CA
    Posts
    2,140
    Quote Originally Posted by Dynatrac View Post
    I think I can explain this. Kind of embarrassing, but I'm gonna give it to you straight. We discovered late Friday afternoon that email orders from the website, and some other automated sites have been going to an email address of a person that just moved to another job. We thought we had the tasks and forwards moved to other folks before the change, but we really blew it with some of the email. Basically, many emails received on or after 12/19/16 have been getting stored up and not seen by the other team members.

    The issue is compounded by a busier than normal holiday season, and we were only open a few days with skeleton crew on the holiday week.

    Yes we are swamped, but that is no excuse. We are chewing through to see what we missed. If anyone else got mis-handled please accept our apology. PM me with your contact info, and we will handle you one-on-one. Please be patient.

    If anyone really wants a refund, we will cheerfully comply. Very sorry.

    Thanks,
    Jim
    That is customer service right there. I'd rather have my parts be late with an honest reason why than get them sooner with all kinds of excuses. Customer service goes a long way in my book and that's why I will one day be a customer of Dynatrac. A stand up company run by stand guys. That was refreshing Jim. Thanks!

    Sent from my 831C using WAYALIFE mobile app

  8. #38
    That dude from Mississippi notnalc68's Avatar
    Join Date
    Jan 2015
    Location
    Madison, MS
    Posts
    7,611
    Quote Originally Posted by Jeeptopia View Post
    Since Wayalife is tight with dynatrac, can anyone tell me whose extension I can call directly to find out where my parts are?? Annoying customer service to say the least.
    I'd say a PM would have been the way to seek help from the forum. Dynatrac is an outstanding company, and supports this forum, which is provided for our use, free of charge,


    Sent from my iPhone using WAYALIFE mobile app

  9. #39
    Caught the Bug
    Join Date
    Aug 2016
    Location
    Eastvale, CA
    Posts
    78
    Well, all I can say is I love my PR44... Although I did not order direct it has nothing to do with not wanting to but that due to I live in California less than an hours drive from Dynatrac, I absolutely hate paying those communist in Sacramento sales tax so I order from an out of state vendor...

    A $5,000 dollar axle is around $450 extra in sale tax.... Shit for $450 dollars I am halfway to the the Dynatrac brakes...
    NotInStock

    2016 Rubi JKU Hard Rock, 3.5" RK X-Factor, Fox Shocks, Dynatrac PR44 Front Axle, ATX Chamber Pros, BFG 35x12.5x17, LOD Destroyer Shorty Bumpers (FR & RR), Warn 8274 Winch.
    Build Thread: http://wayalife.com/showthread.php?4...Rubi-Hard-Rock

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