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Thread: CANCELED My AAA Premier Road Side Assistance - Think You're Covered? Think Again

  1. #21
    Administrator wayoflife's Avatar
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    Quote Originally Posted by JAGS View Post
    Stranded in big bear. AAA was there. No issues.

    And have used it personally at least two other times for ENVY on 37s. McPucks rig was towed from outside Pleasantville down to Fullerton. Maxed out the 200 miles.

    Sounds like the fine print is up to interpretation by the tow company and that guy was straight douche.
    That's just the thing, up until now, I've never had a problem with AAA. However, if they're willing to leave you stranded on the side of the road or stand behind one of their drivers who's trying to extort money for help, I no longer have a need for their service. I'd do just as well taking my chances on my own or signing up with someone else.

    Quote Originally Posted by mlbeedle0880 View Post
    The driver was the only one at fault for that whole ordeal. As a former tow truck operator out of Minnesota, the only time I refused to tow a vehicle was due to extremly lowered vehicles. Due to damaging of the bumpers. But to be able to throw moaby up on my flat bed, would have been a privilege, and a great conversation starter! If anything, give terrible reviews to that tow operator and their company. Mostly for being to lazy to do their job...

    Mr Beedle
    I don't know about lazy being that he was rearing to go so long as I was willing to drop $600-$700 in his hands. Again, I had all but forgotten about this incident and was only reminded of it after AAA sent me an email survey to ask how they did and then got the response that I did from them.

    Quote Originally Posted by catahoula View Post
    I'd forward those pics to them!
    I did. I sent the follow up email to Mary.

    Dear Mary,
    I am sending you several photos that I found in a pinch and all of them showing Jeeps just like mine being towed using AAA. I would be grateful if you could please verify that none of these Jeeps should have been towed using your services. If that is the case, I would be grateful if you could please let me know how I can cancel my service. Being that I paid for the year in advance as I always do, Iíd be grateful if you could please refund me for the difference that I have yet to use.

    Thank you
    Edwin Oh

  2. #22
    Administrator wayoflife's Avatar
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    Quote Originally Posted by DKronk42 View Post
    I had a similar issue recently with progressive road side assistance. I hashed an accessory drive pully and threw my serpentine belt coming down a steep grade in my area. Got in touch with my road side assistance explained that my girlfriend and I were stranded on the side of the road. Made sure they understood that there was two of us multiple times, and explained that my jeep would likely require a roll back for the 50 mile tow home. Long story short after waiting nearly 3 hours the tow company shows up with a wrecker and not enough room for both of us. The driver went ballistic on me. I pointed out his issue was with progressive and not me and he finally calmed down a bit. Being as this was the only tow company within 100 miles I had no choice but to have him tow my jeep home with the wrecker. My girlfriend went with him and came back to get me with her renegade nearly 2 hours later. On top of all of this I got a bill in the mail a week later from the towing company and progressive raised my premium. Needless to say, I don't insure through them anymore. glad you posted this Eddie, I was considering getting AAA.
    Well that's a hell of a story. Sucks that you had to go through that. Up until this morning, I would have highly recommended AAA. When you weigh out the cost, you're almost better off saving your money and biting the bullet if the need ever arises.

    Quote Originally Posted by VeruGE*144 View Post
    Wow that sucks. Good that you canceled.
    Well, truth be told, I'm still working on it. I let them know that they need to verify that my Jeep can't be towed based on their fine print. If that is the case, I asked them to cancel my service. If I don't hear back from them soon, I will just call to make it happen.

    Quote Originally Posted by notnalc68 View Post
    Triple A Premier is not cheap, either. I've had it, but now this makes me think I shouldn't renew. I can understand, stating the policy to you, but they could have been more apologetic, since you've been a long time member, and since they've done it for you before. That email had no hint of true apology in it.
    Right, so I also have Cindy and my son on the plan so it really isn't cheap. Had I not had the service and had to pay the $600-$700 to have Moby towed home, I would have still been way ahead. The whole thing is a joke.

    Quote Originally Posted by piginajeep View Post
    Wtf is the difference between moby and my F250?
    Your F250 wasn't in need of a tow.

  3. #23
    Living the WAYALIFE JAGS's Avatar
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    Quote Originally Posted by notnalc68 View Post
    Triple A Premier is not cheap, either. I've had it, but now this makes me think I shouldn't renew. I can understand, stating the policy to you, but they could have been more apologetic, since you've been a long time member, and since they've done it for you before. That email had no hint of true apology in it.


    Sent from my iPhone using WAYALIFE mobile app
    You'd have to retrain the monkeys on the other end. Responses like that are cut and paste. It takes a lot of work these day to actually "speak" with and have off talking point discussion.
    I think I may consider lifting my Jeep. Or not.
    The Evolution of ENVY

  4. #24
    Administrator wayoflife's Avatar
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    Quote Originally Posted by SSTM714 View Post
    In my line of work I see vehicles get towed regularly, many with missing tires, axles or with other miscellaneous parts dangling off precariously. The drivers do a pretty good job locking everything down. Your experience is the first time I've heard of a rejected tow due to a safety concern.

    But it Sounds like $700 would have made the situation much safer...


    (extortion)
    Believe me, this whole experience was an eye opener for me. I've NEVER seen a lot of Jeeps being towed and this is the first time the issue of "safety" has ever come up let alone being left stranded unless you paid up.

  5. #25
    Nothing but a Thing Judesign's Avatar
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    Interesting this pops up now as we are just about to take off on a long trip and were talking about these scenarios. I was thinking about AAA but now I don't think so. Not only were they ambiguous about what they'll tow but youre left hoping the right guy pulls up and not an asshole.
    Sorry that happened man. That's an eye opener to say the least.


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  6. #26
    Token East Coast Guy MR.Ty's Avatar
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    I don't to understand why they would send didn't send a flat bed regardless of how modified your Jeep was or wasn't. It was my understanding that the minute you mention "4WD/AWD" to a towing company, they know to send a flat bed in order to prevent damage to the drive train.

    But regardless, the fact that they wanted to charge you extra for a modified vehicle is ridiculous.
    2014 JKUR "Stumps"


  7. #27
    Nothing but a Thing JK_Dave's Avatar
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    Your Experience Made Me Curious

    I went and looked up the terms of towing service for my local Carolinas AAA, but I imagine it's largely the same for other areas. Here's what it says -

    Towing Service
    When your vehicle cannot be safely driven after attempting any of the listed emergency services herein, you will be given three (3) towing options:
    Option 1: You may be towed to a AAA Carolinas owned and operated AAA Car Care facility, within 10 miles, or to the AAA contractorís station that responded to your call at no charge. When a AAA Contracted Road Service Provider tows a member back to their location and the car is towed away from the Road Service Providerís facility, over mileage for the original tow and storage fees may apply. If service is not performed at the AAA Car Care facility and vehicle is towed to another location, over-mileage costs will be incurred.
    Option 2: You may be towed to a destination you select within the first three (3) miles of the disablement (at no charge). Plus and Plus/RV Members receive up to 100 miles free towing. Premier and Premier/RV Members receive one 200 mile tow a year with each additional tow covered up to 100 miles.
    Option 3: You may be towed to a destination you select that is beyond the mileage coverage for your service level at the rate of $4.00 per mile. (Basic up to 3 miles, Plus & Plus/RV up to 100 miles, and Premier & Premier/RV up to 200 miles once, and 100 miles for all other calls).
    In an effort to provide a safe, quality environment for our members and providers, large trucks and some multi-passenger vehicles, including but not limited to: F-350s, F-450s, motorcycles, dual-wheel trucks, Hummers and vehicles extending past the rollback bed, must have Plus/RV or Premier/RV coverage or they will not be covered by AAA Carolinas. In combination with the total weight and type of the tow vehicle, these restrictions are required as different equipment is needed to provide service. This restriction is based on: the weight of the vehicle being towed, weight distribution of the vehicle being towed and weight loads on the axle of the tow vehicle, and safety based on Department of Transportation guidelines. Note: The final decision to provide service to a vehicle safely is left to the discretion of the AAA Contracted Road Service Provider.

    In instances where your vehicle is disabled while towing a trailer, service may be provided for the trailer at your expense and will be payable to the service facility at the time of service. Plus/RV and Premier/RV service extends coverage to include travel trailers with sleeping accommodations used for the purpose of camping. You may not use more than one service call per breakdown. Vehicles that have been modified by the owner risk possible damage when towed or serviced. AAA Carolinas reserves the right to refuse the tow or service on the grounds of safety and liability. If service is provided, the owner assumes responsibility for any damages not caused by the operatorís negligence. Premierís 200 mile tow is not extended to vehicles requiring RV coverage. Charges for flatbed service requested by members, when not required by the AAA Towing manual, will be passed on to the member. The responding tow truck will have room for up to two passengers. AAA can assist in locating taxi service at the memberís expense to transport additional passengers. The final decision to provide service to a vehicle safely is left to the discretion of the AAA Contracted Road Service Provider.

    Sounds like AAA gives a lot of power to independent towing shops and this guy used that to his advantage to extort you while hiding behind AAA.

  8. #28
    Administrator wayoflife's Avatar
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    Quote Originally Posted by Judesign View Post
    Interesting this pops up now as we are just about to take off on a long trip and were talking about these scenarios. I was thinking about AAA but now I don't think so. Not only were they ambiguous about what they'll tow but youre left hoping the right guy pulls up and not an asshole.
    Sorry that happened man. That's an eye opener to say the least.
    It was definitely an eye opener for us as well and I posted this up with the hopes of helping others out who might be interested in their services. Just because you pay for it doesn't mean they'll actually help you out.

    Quote Originally Posted by MR.Ty View Post
    I don't to understand why they would send didn't send a flat bed regardless of how modified your Jeep was or wasn't. It was my understanding that the minute you mention "4WD/AWD" to a towing company, they know to send a flat bed in order to prevent damage to the drive train.

    But regardless, the fact that they wanted to charge you extra for a modified vehicle is ridiculous.
    Honestly, I'm just glad that we had the know how and the means to keep hobbling home. Otherwise, we would have been at the tow truck driver's mercy.

    Quote Originally Posted by JK_Dave View Post
    I went and looked up the terms of towing service for my local Carolinas AAA, but I imagine it's largely the same for other areas. Here's what it says -

    Towing Service
    When your vehicle cannot be safely driven after attempting any of the listed emergency services herein, you will be given three (3) towing options:
    Option 1: You may be towed to a AAA Carolinas owned and operated AAA Car Care facility, within 10 miles, or to the AAA contractorís station that responded to your call at no charge. When a AAA Contracted Road Service Provider tows a member back to their location and the car is towed away from the Road Service Providerís facility, over mileage for the original tow and storage fees may apply. If service is not performed at the AAA Car Care facility and vehicle is towed to another location, over-mileage costs will be incurred.
    Option 2: You may be towed to a destination you select within the first three (3) miles of the disablement (at no charge). Plus and Plus/RV Members receive up to 100 miles free towing. Premier and Premier/RV Members receive one 200 mile tow a year with each additional tow covered up to 100 miles.
    Option 3: You may be towed to a destination you select that is beyond the mileage coverage for your service level at the rate of $4.00 per mile. (Basic up to 3 miles, Plus & Plus/RV up to 100 miles, and Premier & Premier/RV up to 200 miles once, and 100 miles for all other calls).
    In an effort to provide a safe, quality environment for our members and providers, large trucks and some multi-passenger vehicles, including but not limited to: F-350s, F-450s, motorcycles, dual-wheel trucks, Hummers and vehicles extending past the rollback bed, must have Plus/RV or Premier/RV coverage or they will not be covered by AAA Carolinas. In combination with the total weight and type of the tow vehicle, these restrictions are required as different equipment is needed to provide service. This restriction is based on: the weight of the vehicle being towed, weight distribution of the vehicle being towed and weight loads on the axle of the tow vehicle, and safety based on Department of Transportation guidelines. Note: The final decision to provide service to a vehicle safely is left to the discretion of the AAA Contracted Road Service Provider.

    In instances where your vehicle is disabled while towing a trailer, service may be provided for the trailer at your expense and will be payable to the service facility at the time of service. Plus/RV and Premier/RV service extends coverage to include travel trailers with sleeping accommodations used for the purpose of camping. You may not use more than one service call per breakdown. Vehicles that have been modified by the owner risk possible damage when towed or serviced. AAA Carolinas reserves the right to refuse the tow or service on the grounds of safety and liability. If service is provided, the owner assumes responsibility for any damages not caused by the operatorís negligence. Premierís 200 mile tow is not extended to vehicles requiring RV coverage. Charges for flatbed service requested by members, when not required by the AAA Towing manual, will be passed on to the member. The responding tow truck will have room for up to two passengers. AAA can assist in locating taxi service at the memberís expense to transport additional passengers. The final decision to provide service to a vehicle safely is left to the discretion of the AAA Contracted Road Service Provider.

    Sounds like AAA gives a lot of power to independent towing shops and this guy used that to his advantage to extort you while hiding behind AAA.
    Yup, I looked it up in my neck of the woods as well and it reads the same, only with "Nevada" in place of "Carolinas". They cover their ass well and I suppose I can't really fault them for that. I just now see I've been wasting my money thinking they would help me in a pinch instead of leaving me at the mercy of a tow truck driver trying to make an easy $600-$700.

  9. #29
    Old Timer JeepJeep75's Avatar
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    Seems like a competent tow-driver would know that sling-towing a jeep is not right, especially for ANY sort of distance beyond a driveway. This guy was being a dirt-bag.


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  10. #30
    Been Around the Block bigcale's Avatar
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    Makes me wonder what the AAA manual says about towing a JK. I know my Subaru has to be flat towed because it is AWD.

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