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Thread: My PR60's with Full Float

  1. #71
    Resident Smartass OverlanderJK's Avatar
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    Quote Originally Posted by OverlanderJK View Post
    Ask to speak to someone else. Try Chris at EVO MFG he is very helpful.

    Your not the only one to complain about Jake but I wouldn't judge all of EVO on him.
    For the record I have recently had experience with Jake and he was super helpful! I disagree with what I said before and will admit I was wrong for posting that.

    I guess everything on the internet isn't try.
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  2. #72
    Knows a Thing or Two dchew's Avatar
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    My PR60's with Full Float

    Totally agree about Jake. Always helpful when he can be. Sometimes he's the lineman protecting the EVO resources, but I bet that is part of his job.

    Probably tough for EVO to balance access to people like Mel, Chris and Andrew. Letting them speak to customers is good customer service, but too much and they won't actually get anything done which would be bad customer service!

    The fact that EVO markets to other shops, distributors, and on-line customers, as well as doing installations would make it all that much harder.

    Given all that, Jake does a damn good job in my opinion.

    Dave

  3. #73
    Nothing but a Thing Prime8's Avatar
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    My PR60's with Full Float

    Quote Originally Posted by dchew View Post
    Totally agree about Jake. Always helpful when he can be. Sometimes he's the lineman protecting the EVO resources, but I bet that is part of his job.

    Probably tough for EVO to balance access to people like Mel, Chris and Andrew. Letting them speak to customers is good customer service, but too much and they won't actually get anything done which would be bad customer service!

    The fact that EVO markets to other shops, distributors, and on-line customers, as well as doing installations would make it all that much harder.

    Given all that, Jake does a damn good job in my opinion.

    Dave
    Chris works for EVO MFG, not ORE and has a different phone number that isn't answered by the same person as ORE. He has always had time to talk when I've called, except once, and even then he called me back when he was able.
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