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Thread: WTF is with Stealerships?

  1. #11
    Knows a Thing or Two BobNH's Avatar
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    Sorry to hear, this place sounds like the place to avoid.

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  2. #12
    Meme King WJCO's Avatar
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    That sucks. Hope they fix it and refund you.
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  3. #13
    Been Around the Block mattfl's Avatar
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    Quote Originally Posted by BlackKnight View Post



    However also on the test, in discussing things with the mechanic he kind of let it slip. Though they charged me for a takeout, they never removed the transmission, all they did was hooked up and flash/reprogram it and then flushed and changed the trans oil. It was there for 3 working days, so clearly hey sandbagged the time figuring it was a quick fix, and they grossly overcharged me. and now it's back there...
    Armed with this new information you went right to the dealerships manager and let him know about this right and also called up Jeep Corporate and let them know this as well?

  4. #14
    Fresh Catch loganokeefe72's Avatar
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    Back around April I hyrdolocked my engine and the dealership did all the work on it. Well first off it took 3 weeks for them to touch it because everyone there but the service manager has 1/8th of a brain. So they fix what they were supposed to and in the process broke my mirror and messed up the wiring to the turn signals, horn, and windshield washer pump. Now my radio and compass dont work. So I take it in they dont give me a hassle this time and "fix it" well 2 and a half weeks later I get it back and the only thing fixed was the mirror. So now I'm super pissed. That's my stealership story, if that counts, more of how the f$cked me lol. But anyone have any advice for me. My boss says I should just get rid of it now before anything else happens but I was thinking of just getting all new wiring and replace it all. I've found most of the wiring for pretty cheap. What do yall think?

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  5. #15
    Knows a Thing or Two BlackKnight's Avatar
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    New Update!

    It went back to then. Somehow miraculously another Jeep JK showed with the same symptoms, and they changed out the valve body, as it was "sticking" (based on the other Jeep diagnosis). That was last week, I received a call, they changed out the valve body, and no effect. They are now changing in a whole brand new Transmission.

    That said, when I next go in, I'm going to ask for the takeout charge refund, I'll allow them a $120 charge for the skid removal, but the rest of the 715 should be refunded.

    Bob
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  6. #16
    Knows a Thing or Two BlackKnight's Avatar
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    Another update. The Dealer ordered a new transmission from chrysler, after replacing the valvebody (showed damage). Shrtlyafter getting notified by the dealer that they ordered the transmission, they called me back (three days later) that 1. Chrysler had stopped the shipment, 2 they claimed that the "variation of tiresize from left and right front and back was the cause of the transmission fault. Thus a User issue, and they require that I buy new OEM tires (OEM Size and quality). So they want me to buy a $1000 in new tires to check to see if the transmission is still broken.

    So I spent an hour yesterday on the phone, now with Chrysler, Going over the fatal flaws with thier argument(s). The variation is tire sizes left right front and back are due to uneven wear. I had rotated the tires (5 wheel rotation) just a couple hundred miles before the Jeep was dropped at the Dealer.

    1st fatal flaw, Varience left to right: 1 tires are wear compunents. they are designed to wear out, better the tread than other internal components. Also, between the tires and transmission there are several components that would have unusuall wear before any effect would have transferedto the transmission. First the Differentials, they are designed to compensate for varaitions of tires rolling in straight lines and arround corners. they are limited slip diferentials. no different in left to right tire size variation would ever make it past the differential as it's designed to compensate for those variaitions.

    2nd fatal flaw, tire variations in size front to rear: Part one, the front and real axles have anothe component between them and the transmission, the transfer case. The transfer case has dual outputs (the drive shafts) and a singular input of power (transmission). so any varaition would hit the transfer case and cause undue wear on it. None has been found. Part two is the model and trim level of my wrangler is a sport. Sports are rear wheel drive unless shifted into 4. 99.5% of the time my Jeep is in rear wheel drive as its my daily driver, and only ever sees 4wd (high) on snow/ice, and class V roads, 4Low only offroad on loose dirt/sand/rocks where low gears are needed. So Any variation front to rear would only ever affect the transfer case, nothing passed to the transmission, and 99.5% would not have any possible effect on the transfercase, let alone the transmission.

    Last fatal flaw, they are implying that this issue is because of the tires I have on the Jeep. I pointed out that the first CEL (and limp mode engadged) was at 14K about a year after getting the Jeep. Back when it was 100% stock and on the OEM tires. The issue started happeneing back then, but was only every 10-20K miles, but as of about 80K it's much much more regular, more like every 3-4 starts. The "new" tires have been on since 64K when the old ones would no longer pass inspection, the issues with the transmission goes all the way back to 14K well before the tire change.

    So after hearing my argument, I totally won over the engineer and the customer service rep on the line, and they told me that they would escalate and likely push that the transmission get sent to the dealer for replacement under warentee. So one can hope that it will be answered soon, I should hear today one way or the other.
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  7. #17
    Knows a Thing or Two JK-JOHN-E's Avatar
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    Good luck. Hope they come through for you.


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  8. #18
    Nothing but a Thing Snboarder113's Avatar
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    Jesus Christ.... you must have a hell of a lot of patience to deal with that bullshit. I would have lost my shit, “you have just set back the repair of my vehicle because you wanted to argue with me?! Send me a replacement for the broken part to your dealership for the repair so I can have my very expensive vehicle back on the road” with a lot more 4 letter words sprinkled in. Good luck, hope you don’t need a lawyer to get your warranty honored


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  9. #19
    Nothing but a Thing Zstairlessone's Avatar
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    With open diffs you can put a 32” and 34” tire on an axle and survive, certainly without damaging the transmission. As long as you are in 2 wheel drive the spinning front driveshaft isn’t connected to the transmission, and again off tire size isn’t a killer (but you will wear the heck out of your spiders, and really heat up your gear oil) so if you decide to put ‘Kill it with Fire’ odd size tires on it to impress the ladies, be prepared...


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  10. #20
    Nothing but a Thing jorgelrod's Avatar
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    Lost all faith on dealerships

    Took my car for the ticking it had, it had stopped dung it a while a go but I figured I'd take it anyway. Had a,little bit of oil around the tranny inspection ports that I couldn't figure out it was coming from so I said please check the main seal to make sure it's not leaking.

    Today they call me to tell me it was ready, that they couldn't hear the tick and that it was the rear right axle seal that was leaking and was replaced. So I'm here wondering what the fuck is she talking about, seems like when she was copying from the sheet I signed that the full by hand to the computer she put rear pinion seal instead of rear main seal...

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