Results 1 to 6 of 6

Thread: LOD - What's Going On? After-Purchase Support is Seriously Lacking

  1. #1
    Been Around the Block jtpedersen's Avatar
    Join Date
    Dec 2015
    Location
    SE Michigan
    Posts
    382

    LOD - What's Going On? After-Purchase Support is Seriously Lacking

    Greetings,

    Does anyone know if there're problems a'foot, at LOD?

    Back in May, I reached out asking about product availability for a last-minute purchase. They were great. Prompt response. Got the product shipped to me earlier than their already aggressive time table. Just in time for me to install then head down the road for my trip. Great service. Greatly appreciated.

    However, the only receipt/invoice I received from them, was a half-page scan (below). While odd--I immediately requested a good copy--I didn't worry too much because I expected a copy may ship with the product. I need one for my records, especially if I ever need to file an insurance claim.

    Since purchasing, I have sent 3 email requesting a copy and made numerous phone calls. I have only been met with 'vmail box is full, please try again later,' endless ringing, or, once, the ability to leave a message. I have never gotten a response or acknowledgement of any kind.

    The last time I experienced this sort of thing (great service, until they got my money), it was with a great looking company that, only later, I discovered was about to go out of business. So, thought I'd ask: Does anyone know if there's something going on at LOD? I've been planning on buying bumpers from them. That's highly unlikely at the moment. After all, their bumpers aren't exactly $300 wonders.

    ?


    LOD Receipt.jpg

  2. #2
    Addict jesse3638's Avatar
    Join Date
    Sep 2012
    Location
    Apple Valley, CA
    Posts
    5,624
    I'm not sure. The couple of times I've called and e-mailed them I received a prompt response and great customer service. I hope they aren't closing up shop as I know I'll need a new tire carrier latch and I should order a new carrier pin bumper bracket or what ever it's called. I broke it by not latching the carrier and it swung open while driving.

  3. #3
    Meme King WJCO's Avatar
    Join Date
    Sep 2015
    Location
    Colorado
    Posts
    28,825
    Not sure. But didn't you get an order confirmation by email initially or something like that?
    Jeep parts and accessories purchased through the following link will help support this forum and at no cost to you.
    RECOMMENDED JEEP PARTS & ACCESSORIES



    Support the JL forum: JLWRANGLER.COM

    Jeep JT GLADIATOR FORUM: www.JT-Gladiator.com

  4. #4
    Been Around the Block jtpedersen's Avatar
    Join Date
    Dec 2015
    Location
    SE Michigan
    Posts
    382
    Quote Originally Posted by WJCO View Post
    Not sure. But didn't you get an order confirmation by email initially or something like that?
    The image included, the sales order/quote, is the -only- document formally received from LOD.

    Checking email today, I am pleased to see they sent me a receipt with return receipt requested. I expect posting here is what finally drove a response.

    Unfortunately, after having to chase LOD for nearly 2 months to get a proper copy of a receipt, the lack of return email, messages, and routinely full vmail boxes, has caused me to seriously reconsider future purchases. It does not inspire confidence.

  5. #5
    Knows a Thing or Two RCVRY's Avatar
    Join Date
    Jun 2017
    Location
    NWI Region Rat
    Posts
    859
    Quote Originally Posted by jtpedersen View Post
    The image included, the sales order/quote, is the -only- document formally received from LOD.

    Checking email today, I am pleased to see they sent me a receipt with return receipt requested. I expect posting here is what finally drove a response.

    Unfortunately, after having to chase LOD for nearly 2 months to get a proper copy of a receipt, the lack of return email, messages, and routinely full vmail boxes, has caused me to seriously reconsider future purchases. It does not inspire confidence.
    LoD is a small company and it’s possible someone was on vacation or even maternity leave. Or, perhaps they experienced turn-over and haven’t been able to replace the person that provided exceptional customer service that got them where they are.
    Either way it’s important you let them know so they understand the issues you experienced and hopefully are able to redirect in the future.
    Can you guys imagine what happens with Bubba’s business if he went on “vacation” for two weeks?
    There’s no such thing.


    Sent from my iPhone using WAYALIFE mobile app

  6. #6
    Been Around the Block jtpedersen's Avatar
    Join Date
    Dec 2015
    Location
    SE Michigan
    Posts
    382
    Quote Originally Posted by RCVRY View Post
    Either way it’s important you let them know so they understand the issues you experienced and hopefully are able to redirect in the future.

    Can you guys imagine what happens with Bubba’s business if he went on “vacation” for two weeks?
    There’s no such thing.

    Sent from my iPhone using WAYALIFE mobile app
    I have. The response was, "We just emailed you the paid invoice," Yes, after 50 days . I replied further and offered to talk by phone. I like their product. I'd like to consider buying more. But if I have to wait 50 days for -any- form of follow-up, after numerous calls/email, there needs to be a good story why.

    As for vacation, I can empathize given my side business as a photographer, it's a real issue this time of year for me. Being unavailable for a few days, business or pleasure, reason doesn't matter, can be problematic. It's tough when 'you' are your business.

    Cheers

Similar Threads

  1. New JK Purchase
    By jpursell in forum Jeep Show & Tell
    Replies: 25
    Last Post: 05-25-2018, 12:46 PM
  2. New purchase
    By Jaykilty in forum Jeep JK Wrangler
    Replies: 6
    Last Post: 07-21-2017, 06:53 PM
  3. Help with J8 D44 purchase
    By decoy5657 in forum Jeep JK Wrangler
    Replies: 5
    Last Post: 01-20-2017, 01:28 AM
  4. First Big Purchase
    By rubbersidedownJK in forum Wheels & Tires
    Replies: 12
    Last Post: 02-01-2014, 09:15 PM
  5. Help Help Help! Need some WOL Support
    By Mallard8767 in forum General Jeep Stuff
    Replies: 29
    Last Post: 04-16-2013, 07:04 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
About us
“wayoflife” is a moniker that I’ve been using for 20 years now and I chose it because I think it does a great job of explaining, in simple terms, the passion I have for Jeeps and the Jeep way of life. This is a lifestyle that transcends age, gender and race as the only thing you need to be a part of it is a love for the outdoors, a desire to explore, a yearning to take on a challenge and a will to conquer it. Over the years, Cindy and I have attempted to capture the essence of this lifestyle through photographs and videos and share it with others around the world. And, this is how WAYALIFE was born.
Join us
WATCH OUR VIDEOS