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Thread: A good dealership story.....almost

  1. #11
    Nothing but a Thing Dale72's Avatar
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    Quote Originally Posted by Sharkey View Post
    In court (or arbitration since I'm sure the warranty contract has an arbitration provision mandating arbitration in a particular state), the dealer will have the burden of proving the aftermarket part(s) damaged the OEM part(s). That's great on the back end, but it doesn't do squat on the front end to get you a working vehicle.

    If you go the lawyer route and have to take this all the way, you should probably plan on not having a Jeep for 8-14 months. You will also likely have to pay to hire experts to rebut Chrysler's position (that's in addition to paying your own lawyer.) Most lawyers don't front the cost of experts.

    The speed of justice is a lot like a truck stop ketchup bottle, but it costs much more.
    Everything cost more at a truck stop because they know that we can't really stop anywhere else so they stick it to the truck driver

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  2. #12
    Addict Ddays's Avatar
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    I feel for you man. It's really irritating how dealerships will stick it to you.

    I had an 05 Pathfinder that blew the tranny because the tranny coolant line passed through the rad and was eaten through. Nothing I did or could have done would have prevented this from happening - this was solely due to a design flaw. 5 months after they fixed it all under warranty - SURPRISE! - same exact thing happened except this time they would not cover it. Argued, threatened, talked to district manager, and gave up after two months of fighting. Like Sharkey said, be prepared for a long fight. I couldn't afford to be without the vehicle at that time so I traded it in and took a bath. Not much you can do sometimes. I'll never buy another Nissan but they don't give a shit.
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  3. #13
    Resident Smartass OverlanderJK's Avatar
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    I wouldn’t count on Chrysler fixing it.

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  4. #14
    Caught the Bug Skeeterbait's Avatar
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    Quote Originally Posted by OverlanderJK View Post
    I wouldn’t count on Chrysler fixing it.

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    Kinda what I expect, but it is just plain wrong that some dude can look at engine pieces in the bottom of the oil pan, blame it on 35" tires and walk away. Dealership worked on the motor, engine seizes 6 or 7 miles later. Just coincidence?

  5. #15
    Caught the Bug Skeeterbait's Avatar
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    [QUOTE=fiend;1158357]And the experts will cost more than paying out of pocket for a new engine. Possibly more than just buying a new car.

    To the OP: be prepared to consider and accept some kind of compromise deal, where you pay out of pocket a portion of the cost of repairs. Almost every case settles with both sides making compromises.


    Seems to be going this way. Turns out I had a extended SERVICE contract not an extended WARRANTY, so no obligation from the company Magnuson-Moss Act. But the company is going to refund me the cost of the service contract. Pro-rated of course...so there is $25 bucks in my pocket. Winning....

    Customer Care called and said they can get me the "dealer price" on a new motor install ($7K) and that they will cover half, and I pay the other half.

    Chaps my ass that I take it in for engine work, drive off the lot and the engine seizes and I get the "not our fault line" from the dealer. "Big tires caused a piston to shatter."

    Waiting on call back from customer care and from a lawyer just to check on where I stand legally. But 3500 for a new motor is probably substantially cheaper than what the lawyer will want

  6. #16
    Nothing but a Thing jdofmemi's Avatar
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    With that offer, at least they are using some lube, instead of just forcing it in dry.

    Will the new engine have a warranty?

  7. #17
    Hooked
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    That actually is a "fair" offer since you cannot demonstrate the earlier work caused the issue. Let's be clear, the dealership is happy to do the work (they get paid for this), it is the warranty company (whether FCA or other insurer) that is causing the problem. Sounds like the dealership did their best.
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  8. #18
    Old Timer TrailHunter's Avatar
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    $3500 for a new motor & install? I’d do it. Like Jerry mentioned... you need some kind of warranty on the new engine.

  9. #19
    Old Timer fiend's Avatar
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    A good dealership story.....almost

    Going from an end of life 98k engine to a brand new one for $3500 sounds like a pretty fair deal to me, especially since you can’t prove that the dealer caused the problem. At least you can’t prove it for $3500 or less.


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    Last edited by fiend; 08-26-2019 at 07:57 PM.

  10. #20
    Nothing but a Thing Snboarder113's Avatar
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    Sucks but is what it is. You’d spend that much to get a junkyard one and labor. Might as well have a NEW.

    I do assume new. Not manufacturer rebuilt?


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