TrailHunter
Hooked
I'm 30 min from Dynatrac.... how can I help?
Dynatrac Outstanding Customer Service!
- Thread starter rmilobrown
- Start date
I'm 30 min from Dynatrac.... how can I help?
Ruvicon
Member
Thanks for the offer, but I’ll reach out to them first thing in the morning and try to get the correct cover shipped out quicker in order to have it for Saturday.
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TrailHunter
Hooked
Ok... I'm sure they will do their best to make it right. I'm willing to grab it and ship it if needed... let me know.
fiend
Caught the Bug
Ruvicon
Member
Ruvicon
Member
A.J.
Active Member
Not sure I really agree with all of that. I get that he asked to have it taken off but there should have been a conversation about special fitment. Are they the professionals or just order takers? Then to top it off it looks like they sent him the wrong cover when he realized his mistake and ordered one. Don’t get me wrong here. Not a hater by any means. Their axles are on my wish list too. I just think this chain of events could have been caught before there was a problem. Active management vs reactive management. Seeing problems before they happen. Just my 2cents.
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Dynatrac
-
Ruvicon, I followed up on this and the correct cover is on its way.
Apparently we did not understand that the cover you intended to use was an ARB cover. We got the impression the cover was omitted from the PR44 to save money on the order. Ordering a PR44 without a cover is unusual, but does happen because some people do have ProRock 44 covers in their possession.
We did make an error by sending you a rear cover to correct the situation. No question, our bad on that.
We also got a credit card decline due to a security mismatch, which is why we think you saw a double charge. Unfortunately the computerized transactions at the credit card companies are outside our control. Our accounting dept. looked into it, and we never received a second payment.
We are very sorry this snowballed, and caused you so much inconvenience.
Apparently we did not understand that the cover you intended to use was an ARB cover. We got the impression the cover was omitted from the PR44 to save money on the order. Ordering a PR44 without a cover is unusual, but does happen because some people do have ProRock 44 covers in their possession.
We did make an error by sending you a rear cover to correct the situation. No question, our bad on that.
We also got a credit card decline due to a security mismatch, which is why we think you saw a double charge. Unfortunately the computerized transactions at the credit card companies are outside our control. Our accounting dept. looked into it, and we never received a second payment.
We are very sorry this snowballed, and caused you so much inconvenience.
SaddleTramp
Member
Wow, that's a hell of an offer to help, love the Jeep community. :clap2::clap2::clap2:
TheGrendel
Active Member
if you see a D60 fall off one of their trucks, you can send it my way. :cheesy:
Ruvicon
Member
Just to make sure you have the complete background, as I was placing the PR44 order with the National Sales Manager, I was very clear that I had a brand new ARB cover as Plan A was to upgrade my original Dana44 housing with trusses/gussets. He responded that the Dynatrac cover was stronger, but it’s my call. So the cover was deleted from the order. It was my fault for not understanding that the PR44 is unique before placing the order, but would have expected to have been told that my cover wouldn’t fit. I’m ready to move on, thank you.
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