I have to say that I love my Reveal Tactacam but I have had one issue with the Reveal service. I had originally signed up for just 1 month of service being that I wasn't sure we'd have enough cell reception to use it. Once we determined it would work, I clicked on their "change plan type" on my app after the month was up and set it up as an annual plan. Well, after another month went by, I got an email receipt from Reveal and it showed that I was still paying for the monthly plan on top of the new annual plan. Of course, I called them up and the guy I spoke to (in English I might add) agreed that I was being double billed by mistake and let me know that he would be forwarding this issue to the billing department. I later got a follow up email confirming our conversation and that I would either be getting a refund or have the additional monthly fee that was automatically charged, credited to future billing. All in all, not that big of a deal but it is something I may have missed if I weren't looking closely enough.