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Thread: Jeep is in the shop, just got a phone call from the dealership?!?!

  1. #1
    Old Timer DWiggles's Avatar
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    Exclamation Jeep is in the shop, just got a phone call from the dealership?!?!



    on Wednesday (11/18/2015) I took my 2015 Jeep Wrangler Unlimited Rubicon Hard Rock, 6- speed manual, stock suspension, stock wheels/tires, with 14,796 miles on it, into (Name Omitted) Jeep dealer here in Houston, Texas for a PCM Reflash recall and a "clutch issue". I provided them this video along with my recall notice

    https://www.youtube.com/watch?v=s0sBfgpJMoE

    Today (11/20/2015) the service specialist (Name Omitted) called me and the FIRST thing he asked me is "are you an avid Off Roader", after replying with "I drive my jeep" He informs me that there is under body DAMAGE. I replied with "the Rubicon comes from the factory with armor and skid plates that are meant to protect components. They are doing as they are meant to do." (this has NOTHING to do with the clutch, or the PCM reflash.)

    The Service specialist then tells me that that they will need a throw out bearing and a pressure plate to fix the clutch issue, then proceeds to tell me that this is NOT covered under Chrysler as it is a WEAR AND TEAR ITEM just as brake pads, tires, etc, and only covered for 1 year/12k miles (whichever come first). I informed the Service Specialist that I understand why they wouldn't replace the brake pads, tires, or clutch DISK, but a pressure plate and throw out bearing should NEVER fail before the wear material on the clutch disk, the clutch DISK is a wear and tear item, and 14k miles SHOULD NOT result in failure of EITHER a throw out bearing OR a pressure plate. The Service Specialist then proceeds to tell me that he understands my situation, and that if he were in my situation he would feel the same, he then said "as the customer, when you are looking to purchase a new vehicle it is presented that everything will be covered for 3years/36k, but I am from the service world and the reality of it is, this is not something that is covered by Chrysler". I continued to have an increasingly hotter debate with him over the phone explaining that if the clutch DISK was worn to the point of having engagement issues/slipping, I would understand the clutch not being covered due to driving abuse, but the clutch WEAR surface is FINE, what you are telling me is wrong with the jeep is very much so a MECHANICAL FAILURE not NOT "wear and tear" parts worn out. I pressed the point hard that the jeep only has 14k miles on it and isnt even 13 months old... he told "I understand, and I'll go to bat for you, I'll be in touch"

    This is the FIRST time I have ever heard of any MECHANICAL ISSUE on ANY VEHICLE not being covered under the BUMPER TO BUMPER 3 year/36K WARRANTY. Is this normal?
    Last edited by DWiggles; 11-20-2015 at 02:31 PM.

  2. #2
    Meme King WJCO's Avatar
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    Quote Originally Posted by DWiggles View Post


    on Wednesday (11/18/2015) I took my 2015 Jeep Wrangler Unlimited Rubicon Hard Rock, 6- speed manual with 14,796 miles on it, into (Name Omitted) Jeep dealer here in Houston, Texas for a PCM Reflash recall and a "clutch issue". I provided them this video along with my recall notice

    https://www.youtube.com/watch?v=s0sBfgpJMoE

    Today (11/20/2015) the service specialist (Name Omitted) called me and the FIRST thing he asked me is "are you an avid Off Roader", after replying with "I drive my jeep" He informs me that there is under body DAMAGE. I replied with "the Rubicon comes from the factory with armor and skid plates that are meant to protect components. They are doing as they are meant to do." (this has NOTHING to do with the clutch, or the PCM reflash.)

    The Service specialist then tells me that that they will need a throw out bearing and a pressure plate to fix the clutch issue, then proceeds to tell me that this is NOT covered under Chrysler as it is a WEAR AND TEAR ITEM just as brake pads, tires, etc, and only covered for 1 year/12k miles (whichever come first). I informed the Service Specialist that I understand why they wouldn't replace the brake pads, tires, or clutch DISK, but a pressure plate and throw out bearing should NEVER fail before the wear material on the clutch disk, the clutch DISK is a wear and tear item, and 14k miles SHOULD NOT result in failure of EITHER a throw out bearing OR a pressure plate. The Service Specialist then proceeds to tell me that he understands my situation, and that if he were in my situation he would feel the same, he then said "as the customer, when you are looking to purchase a new vehicle it is presented that everything will be covered for 3years/36k, but I am from the service world and the reality of it is, this is not something that is covered by Chrysler". I continued to have an increasingly hotter debate with him over the phone explaining that if the clutch DISK was worn to the point of having engagement issues/slipping, I would understand the clutch not being covered due to driving abuse, but the clutch WEAR surface is FINE, what you are telling me is wrong with the jeep is very much so a MECHANICAL FAILURE not NOT "wear and tear" parts worn out. I pressed the point hard that the jeep only has 14k miles on it and isnt even 13 months old... he told "I understand, and I'll go to bat for you, I'll be in touch"

    This is the FIRST time I have ever heard of any MECHANICAL ISSUE on ANY VEHICLE not being covered under the BUMPER TO BUMPER 3 year/36K WARRANTY. Is this normal?
    Well done standing your ground. To the best of my knowledge you are 100% correct. Wear 12/12. Failure 3/36. Unless they get it apart and find the pressure plate warped from heat/abusive driving (which they won't) , you should be fine. Throw out bearing and pressure plate should be covered for 3/36. If you have to, get the service manager involved, but sounds like they will take care of you.
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  3. #3
    Doesn't know shit about wheeling Crystaliner's Avatar
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    I'll go to bat for you.....

    Ha Ha Ha Ha!!!!!!!

  4. #4
    Old Timer DWiggles's Avatar
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    I am beyond frustrated at this already... 17 minutes and 57 seconds of debating about wear and tear, and you dont even have the power to decide to fix it or not? why waste my freaking time too!?

  5. #5
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    Quote Originally Posted by DWiggles View Post
    I am beyond frustrated at this already... 17 minutes and 57 seconds of debating about wear and tear, and you dont even have the power to decide to fix it or not? why waste my freaking time too!?
    Hopefully they take care of you. Sucks to have to go through though.

  6. #6
    Meme King WJCO's Avatar
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    Quote Originally Posted by DWiggles View Post
    I am beyond frustrated at this already... 17 minutes and 57 seconds of debating about wear and tear, and you dont even have the power to decide to fix it or not? why waste my freaking time too!?
    Yeah tech probably dropped a 'customer pay' estimate on his desk because of the clutch noise and said 'please sell this, needs a clutch.' Service writer just followed suit without asking any more questions. Just a guess.
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  7. #7
    Old Timer DWiggles's Avatar
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    UPDATE:

    I just received another call from the dealership, they are going to disassemble the jeep and take a look, and send pics to chrysler. "As long as there isn't any mud or water is there, we should be good to go, if we open it up and find mud or water we wont warranty it, nobody would" if they dont find any mud/water, they will be doing what they call a "good faith repair"?

    So it looks like I MAY be ok as the jeep has only been in MUD once, and it was nearly 12k miles ago... some pics can be found here:

    http://wayalife.com/showthread.php?2...y-Build-Thread

    what do you guys think? Should I be worried about mud/water in there from 12k miles ago? would mud/water have gotten in there to begin with?
    Last edited by DWiggles; 11-20-2015 at 03:15 PM.

  8. #8
    Knows a Thing or Two trailraider's Avatar
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    i wouldnt worry about it, not much you can do. they have it in the shop already.
    if you're lucky you will get a good tech who will clean it before taking pictures.

  9. #9
    Old Timer DWiggles's Avatar
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    Quote Originally Posted by trailraider View Post
    i wouldnt worry about it, not much you can do. they have it in the shop already.
    if you're lucky you will get a good tech who will clean it before taking pictures.
    I cant imagine there being mud in there, but Ive never driven a vehicle in the mud before that, and NEVER will again, it was definately more work then it was worth... I did buy a pressure washer and crawl under it after and gave it a good wash, also ran a sprinkler under it a few times (lol) after wheeling to keep it nice and clean, but if there is water in there from that, wouldn't it get water in it from driving in rain? just seems a little flimsy I guess for a "supposedly sealed central venting system that protects drivetrain components from moisture"

    http://www.jeep.com/trailrated/waterfording.html
    Last edited by DWiggles; 11-20-2015 at 03:29 PM.

  10. #10
    Been Around the Block cmireles's Avatar
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    Quote Originally Posted by Crystaliner View Post
    I'll go to bat for you.....

    Ha Ha Ha Ha!!!!!!!
    Yeah right... I worked in service at a dealership and got to know all my service writers very well. They're just a bunch of weasels. Good luck OP.
    Top down and doors off, life doesn't get any better!

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