DWiggles, SO glad it worked out! I was getting heartburn when I started reading this thread. I had a recent two-month round and round and round about ordeal getting my UConnect system replaced. But during the process, I learned and observed some interesting "facts."
Long rant to follow......The first writer I hooked up with, was quite the smoozer and talkative. He had previously worked at another dealership and was accustomed to engaging customers in the medical community, offering special service favors and receiving gratuities, and appeared to be hoping to establish a similar relationship as he was throwing around names and relating stories, with dollar amounts and favors frequently referenced. During his "chatting," he did confide that they (the service writers) work on COMMISSION. Alarm bells started going off, ("Ah, that explains a LOT!!!!), and this information was locked in my brain file. I had brought the Jeep (2015 JK purchased Memorial weekend) because I had ongoing issues with charging, the USB port fell out loose into the inside of the center console, the phone not stayed paired and calls would cut off after several seconds, audiobooks/music player would turn off or fail to load, the voice-control recognition would not turn on, etc., etc. Also, I had just pulled the pin out of my valve stem, stepping on the compressor hose airing up (sigh..). I was told by Mr. Smoozer that I would need to replace the sensor (at $90+ labor). After a long, unconvincing discussion, we agreed to disagree that pulling the pin was like "pulling the guts out," and I asked them to give me back the "stripped and useless" sensor. When the 4x4 shop did my mods, they popped the sensor back in and it's been happily sensing and reading away ever since. The other clear deception occurred during with the UConnect ordeal. The USB port was fished out and put back in, but much to their surprise, all of the UConnect dysfunction was not magically fixed (hours and hours at dealership, overnight stay, return to dealership, etc. just to get to that stage, BTW), the solution was to change the USB port and harness, as I appeared to have been incapable of plugging in my phone and it was severely bent. (Funny, the port hadn't been bent prior to fishing out, so I clearly bent it telepathically.). Another overnight stay and supposedly the USB port was replaced -- Lo and behold, UConnect system still didn't work and the phone still did not charge. Transferred the case to another dealership 30 miles away; start all over with the hoop jumping and fighting with Star (UConnect), two months later got approval for the unit replacement. Took the Jeep in for the install, and asked while they were there, could they put the fuzzy brush thing around the e-brake back on its track? Got a call, "um.....when we opened up your center console to put the brush-thing back, we found your USB harness is all cut up and taped together really badly, and the USB port is all bent up." Hmmmmmm Happy highlight of the story - I tore the driveshaft boot on the trails, and asked if it could be replaced. I believe as a peace offering, the second dealership agreed to warranty it ("as long as we don't see any impact damage."). Of course, it can never be simple! The first boot ordered was too small, the second too big, and the third .... "Aah, we looked at the catalog, and it seems for your model the whole driveshaft has to be replaced!" And, "Umm, you know this is going to keep happening, right?" (i.e. Lift = torn boot). So I got rid of the ugly, rusted driveshaft and a shiny new one. Had the 4x4 shop come to the dealership and do a heat wrap (per dealership request) as a return goodwill gesture.
