Page 1 of 4 123 ... LastLast
Results 1 to 10 of 31

Thread: Dynatrac Outstanding Customer Service!

  1. #1
    Hooked rmilobrown's Avatar
    Join Date
    Feb 2017
    Location
    Az
    Posts
    240

    Dynatrac Outstanding Customer Service!

    Talked to Eric at Dynatrac this morning. Answered all my questions, gave me a discount for being a WAL member and had a FedEx tracking number within an hour for my ProSteers! Great doing business with them!
    HAPPYTRAILS

  2. #2
    Meme King WJCO's Avatar
    Join Date
    Sep 2015
    Location
    Colorado
    Posts
    29,139
    Nice
    Jeep parts and accessories purchased through the following link will help support this forum and at no cost to you.
    RECOMMENDED JEEP PARTS & ACCESSORIES



    Support the JL forum: JLWRANGLER.COM

    Jeep JT GLADIATOR FORUM: www.JT-Gladiator.com

  3. #3

  4. #4
    Addict jesse3638's Avatar
    Join Date
    Sep 2012
    Location
    Apple Valley, CA
    Posts
    5,701
    Wanted to add to this. While I'm not an owner of any Dynatrac products yet. My wife and I are now the owners of some t-shirts. Thanks again Jim for doing this for all the NY19 run participants.

    IMAG2932.jpg

    Sent from my 2PYB2 using WAYALIFE mobile app

  5. #5
    Nothing but a Thing jdofmemi's Avatar
    Join Date
    Mar 2018
    Location
    Menifee CA
    Posts
    2,277
    Dynatrac shirts!

    Thanks to Jim, Tony, and the rest of the great people at Dynatrac👍😁
    Attached Images Attached Images

  6. #6
    Old Timer TrailHunter's Avatar
    Join Date
    Apr 2016
    Location
    SoCal
    Posts
    4,710
    Same here... thanks again!

    IMG_0223.jpg

  7. #7
    Been Around the Block Ruvicon's Avatar
    Join Date
    Jun 2017
    Location
    Turlock, CA
    Posts
    334
    I hate to crap all over this thread, but my recent experience has been less than positive. So I ordered a PR44 and since I had brand new ARB covers, I asked the sales manager to delete the Dynatrac cover from the order and I explained why. He did as I asked, but never said anything. So the housing arrives, I placed the differential into it, go to slap on the cover last Saturday and the damn thing doesn’t fit due to a unique bolt pattern. So I call on Monday to order the cover hoping to receive it by Friday, but I just get a FedEx shipping notification that they expect deliver on Monday and charged me twice for the cover. They told me yesterday to wait overnight for the charges to “fix” themselves, but as of a few minutes ago, still changed twice. Not a happy camper... I was hoping to go play in the snow on Sunday. Not now.


    Sent from my iPhone using WAYALIFE mobile app

  8. #8
    Nothing but a Thing JK_Dave's Avatar
    Join Date
    Aug 2013
    Location
    Cary, NC
    Posts
    1,804
    Quote Originally Posted by Ruvicon View Post
    I hate to crap all over this thread, but my recent experience has been less than positive. So I ordered a PR44 and since I had brand new ARB covers, I asked the sales manager to delete the Dynatrac cover from the order and I explained why. He did as I asked, but never said anything. So the housing arrives, I placed the differential into it, go to slap on the cover last Saturday and the damn thing doesn’t fit due to a unique bolt pattern. So I call on Monday to order the cover hoping to receive it by Friday, but I just get a FedEx shipping notification that they expect deliver on Monday and charged me twice for the cover. They told me yesterday to wait overnight for the charges to “fix” themselves, but as of a few minutes ago, still changed twice. Not a happy camper... I was hoping to go play in the snow on Sunday. Not now.


    Sent from my iPhone using WAYALIFE mobile app
    Well, the cover not fitting is really your fault, not Dynatrac's. I think I would've asked ahead of time and if they ended up not being needed, you could just return them.

    As for the card charges, it's just a hold on your credit card. Once Dynatrac cancels the authorization, it can take your bank anywhere from a few hours to a few days to release it. That's not Dynatrac, that's your bank/credit card.

    Sounds like you need to take some responsibility here friend.

  9. #9
    Been Around the Block Ruvicon's Avatar
    Join Date
    Jun 2017
    Location
    Turlock, CA
    Posts
    334
    Quote Originally Posted by JK_Dave View Post
    Well, the cover not fitting is really your fault, not Dynatrac's. I think I would've asked ahead of time and if they ended up not being needed, you could just return them.

    As for the card charges, it's just a hold on your credit card. Once Dynatrac cancels the authorization, it can take your bank anywhere from a few hours to a few days to release it. That's not Dynatrac, that's your bank/credit card.

    Sounds like you need to take some responsibility here friend.
    I disagree on the first part, I fully explained why I was deleting the cover and would have expected the sales manager to tell me that I couldn’t use an ARB cover on their unique housing. You may be correct on the 2nd part, but I’ve placed a lot orders from various vendors and hadn’t experienced this.


    Sent from my iPhone using WAYALIFE mobile app

  10. #10
    Old Timer TrailHunter's Avatar
    Join Date
    Apr 2016
    Location
    SoCal
    Posts
    4,710
    Honest misunderstanding I’m sure.. We’ve all done it.

Page 1 of 4 123 ... LastLast

Similar Threads

  1. ORE Customer Service A+!
    By USMC Wrangler in forum Off Road Evolution
    Replies: 7
    Last Post: 09-07-2017, 05:46 AM
  2. ARB Customer Service
    By WJCO in forum General Jeep Stuff
    Replies: 12
    Last Post: 06-07-2017, 04:20 AM
  3. Dynatrac: Phenomenal Customer Service
    By silversurfer575 in forum Dynatrac
    Replies: 16
    Last Post: 05-30-2017, 06:22 PM
  4. Customer service
    By DA RUNT in forum Off Road Evolution
    Replies: 6
    Last Post: 10-10-2014, 04:53 PM
  5. Customer service.
    By TrailBear in forum General Jeep Stuff
    Replies: 1
    Last Post: 02-20-2013, 03:30 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
About us
“wayoflife” is a moniker that I’ve been using for 20 years now and I chose it because I think it does a great job of explaining, in simple terms, the passion I have for Jeeps and the Jeep way of life. This is a lifestyle that transcends age, gender and race as the only thing you need to be a part of it is a love for the outdoors, a desire to explore, a yearning to take on a challenge and a will to conquer it. Over the years, Cindy and I have attempted to capture the essence of this lifestyle through photographs and videos and share it with others around the world. And, this is how WAYALIFE was born.
Join us
WATCH OUR VIDEOS