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Thread: Dynatrac Outstanding Customer Service!

  1. #21
    Old Timer TrailHunter's Avatar
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    Quote Originally Posted by Ruvicon View Post
    So my saga continues, if you recall I “failed” to order a differential cover for my new PR44 and ordered one last Monday. Well I talked to the Dynatrac person, explained what happened and that I needed a cover for my new PR44 housing. Well it arrived yesterday and I just went out to install it and guess what. It’s the wrong fuckin cover! It’s for a Dana 44, not a PR44. Snow run this weekend doesn’t look likely now.


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    I'm 30 min from Dynatrac.... how can I help?

  2. #22
    Been Around the Block Ruvicon's Avatar
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    Quote Originally Posted by TrailHunter View Post
    I'm 30 min from Dynatrac.... how can I help?
    Thanks for the offer, but I’ll reach out to them first thing in the morning and try to get the correct cover shipped out quicker in order to have it for Saturday.


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  3. #23
    Old Timer TrailHunter's Avatar
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    Quote Originally Posted by Ruvicon View Post
    Thanks for the offer, but I’ll reach out to them first thing in the morning and try to get the correct cover shipped out quicker in order to have it for Saturday.


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    Ok... I'm sure they will do their best to make it right. I'm willing to grab it and ship it if needed... let me know.

  4. #24
    Old Timer fiend's Avatar
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    Quote Originally Posted by Ruvicon View Post
    So my saga continues, if you recall I “failed” to order a differential cover for my new PR44 and ordered one last Monday. Well I talked to the Dynatrac person, explained what happened and that I needed a cover for my new PR44 housing. Well it arrived yesterday and I just went out to install it and guess what. It’s the wrong fuckin cover! It’s for a Dana 44, not a PR44. Snow run this weekend doesn’t look likely now.


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    Oh man that sucks. Get it fixed before Moab!


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  5. #25
    Been Around the Block Ruvicon's Avatar
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    Quote Originally Posted by TrailHunter View Post
    Ok... I'm sure they will do their best to make it right. I'm willing to grab it and ship it if needed... let me know.
    I really appreciate your offer, thanks.


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  6. #26
    Been Around the Block Ruvicon's Avatar
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    Quote Originally Posted by fiend View Post
    Oh man that sucks. Get it fixed before Moab!


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    That shouldn’t be a problem...


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  7. #27
    Knows a Thing or Two A.J.'s Avatar
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    Quote Originally Posted by JK_Dave View Post
    Well, the cover not fitting is really your fault, not Dynatrac's. I think I would've asked ahead of time and if they ended up not being needed, you could just return them.

    As for the card charges, it's just a hold on your credit card. Once Dynatrac cancels the authorization, it can take your bank anywhere from a few hours to a few days to release it. That's not Dynatrac, that's your bank/credit card.

    Sounds like you need to take some responsibility here friend.
    Not sure I really agree with all of that. I get that he asked to have it taken off but there should have been a conversation about special fitment. Are they the professionals or just order takers? Then to top it off it looks like they sent him the wrong cover when he realized his mistake and ordered one. Don’t get me wrong here. Not a hater by any means. Their axles are on my wish list too. I just think this chain of events could have been caught before there was a problem. Active management vs reactive management. Seeing problems before they happen. Just my 2cents.


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  8. #28
    Advertiser Dynatrac's Avatar
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    Ruvicon, I followed up on this and the correct cover is on its way.

    Apparently we did not understand that the cover you intended to use was an ARB cover. We got the impression the cover was omitted from the PR44 to save money on the order. Ordering a PR44 without a cover is unusual, but does happen because some people do have ProRock 44 covers in their possession.

    We did make an error by sending you a rear cover to correct the situation. No question, our bad on that.

    We also got a credit card decline due to a security mismatch, which is why we think you saw a double charge. Unfortunately the computerized transactions at the credit card companies are outside our control. Our accounting dept. looked into it, and we never received a second payment.

    We are very sorry this snowballed, and caused you so much inconvenience.


    www.dynatrac.com
    Customer Support Phone: 714-596-4461
    Customer Support email: expeditor@dynatrac.com

  9. #29
    Knows a Thing or Two SaddleTramp's Avatar
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    Quote Originally Posted by TrailHunter View Post
    I'm 30 min from Dynatrac.... how can I help?
    Wow, that's a hell of an offer to help, love the Jeep community.

  10. #30
    Nothing but a Thing TheGrendel's Avatar
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    Quote Originally Posted by TrailHunter View Post
    I'm 30 min from Dynatrac.... how can I help?
    if you see a D60 fall off one of their trucks, you can send it my way.

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