If I make a mistake or a product I ship out is defective, I cover all costs to replace it or provide a full refund. This situation is different in that the customer bought a product and then decided to return it. That's his choice and I'll take it back but I just think it's a stretch to suggest that I should have to pay him money for something I never made. I might as well just go around giving people money for nothing.
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I'm actually surprised Extreme Terrain refunded the shipping costs to him. That is not typical even with the large companies. Note this policy from a company much larger than ET:
If you are returning merchandise within 30 days from the date of receipt, and the item has not been installed, modified and is complete, you may return all or part of the order to receive a full refund for the original purchase price of the product. Original shipping, return shipping and handling costs are non-refundable. If you are returning merchandise after 31 days, a 15-30% restock fee will apply and store credit will be issued for the balance.
Yeah could have charged a restocking fee.
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So yeah....I own a business....I feel your pain. As long as your sure everything is spelled out clearly in whatever agreement or contract is provided online.....rest easy. The guy could have just had a bad day and took it out on you. Loosing a customer really sucks....I know for sure......there's always a bright side though. Something was brought to light or you possibly made a change due to this occurrence. Either way.....fuck it....haha. Stick to the contract that's why you made it and dont feel bad. Really it's not your fault he possibly didn't read it anyway.
Agree. I bought a motorcycle helmet off eBay. When I got it, I found that the chin strap had been cut off... making the helmet no longer approved - no way to keep it on your head!
Now at that time they paid for me to ship it back, but that was defective.
This guy just plain changed his mind - you gotta take a little responsibility for your decisions.
If people want that, they need to expect to pay an additional premium on the price. Otherwise you won’t be able to stay in business.
What a jerk...
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