Sorry, it doesn't work like that : WAYALIFE Store Return Policy

[wayoflife]

If I make a mistake or a product I ship out is defective, I cover all costs to replace it or provide a full refund. This situation is different in that the customer bought a product and then decided to return it. That's his choice and I'll take it back but I just think it's a stretch to suggest that I should have to pay him money for something I never made. I might as well just go around giving people money for nothing.

[WJCO]

I might as well just go around giving people money for nothing.

You're running for Congress?

[RESURECTIONJK]

You're running for Congress?

Eddie for president! Make wheeling great again.

[trailraider]

If I make a mistake or a product I ship out is defective, I cover all costs to replace it or provide a full refund. This situation is different in that the customer bought a product and then decided to return it. That's his choice and I'll take it back but I just think it's a stretch to suggest that I should have to pay him money for something I never made. I might as well just go around giving people money for nothing.

good thing you didn't charge a handling fee, can only imagine that email.

[JCPII]

If I make a mistake or a product I ship out is defective, I cover all costs to replace it or provide a full refund. This situation is different in that the customer bought a product and then decided to return it. That's his choice and I'll take it back but I just think it's a stretch to suggest that I should have to pay him money for something I never made. I might as well just go around giving people money for nothing.

I'm actually surprised Extreme Terrain refunded the shipping costs to him. That is not typical even with the large companies. Note this policy from a company much larger than ET:
If you are returning merchandise within 30 days from the date of receipt, and the item has not been installed, modified and is complete, you may return all or part of the order to receive a full refund for the original purchase price of the product. Original shipping, return shipping and handling costs are non-refundable. If you are returning merchandise after 31 days, a 15-30% restock fee will apply and store credit will be issued for the balance.

[jesse3638]

good thing you didn't charge a handling fee, can only imagine that email.

Yeah could have charged a restocking fee.

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