WAYALIFE Store: Terms & Conditions
Please note that we ship all orders via USPS and ONLY to the address you provide in our shopping cart. We will NOT be held responsible for orders that are lost in the mail due to errors or incomplete information that you provide. While we will do our best to get you your order as quickly as possible, we ask that you please be patient as it can take up to 5-10 working days to process your order and 3-5 working days to ship via USPS. Tracking numbers are only available for clothing or for large purchases requiring Priority Mail shipping.
All returns require prior authorization. WAYALIFE will only accept new, unopened and unused items for return. You must obtained written authorization from WAYALIFE within seven (7) days of receiving your merchandise in order to receive a refund.
Once WAYALIFE has received and verified your request, an email approval will be sent to you along with instructions as to where you will need to ship your item(s). You will be required to securely package your item(s) for shipment and return them to us in new, unopened and unused condition within 30 days from the date you purchased them. You will need to print and include a copy of your email approval in your return package. Once we have received and verified that your returned items are in new, unopened and unused condition, a refund for the purchase price of your item(s) will be made minus any shipping fees.