mauijim
New member
Any one ever had issues with the customer service from 4Wheelparts? I received my trail doors and the package was ripped open and 1/2 the hardware was missing. I called their customer service department and it went south fast. They blamed me for opening the box. I tried to tell them what was missing and was just treated like crap. I couldn't get an answer out of them. I always have my packages delivered to the UPS store near me so I don't have to worry about being home to sign or have things ripped off. The lady at the UPS store went above and beyond by calling them as well as the manufacturer to try and solve the problem. She too got nothing but BS from 4WHEELPARTS but got the manufacturer to send me the 3 hing pins that were missing. Then she emailed 4WHEELPARTS and they said fine. Now during this time 3 days had passed and I called 3-4 times a day leaving messages to customer service and even managers trying to find out what the hell was going on and not one response back not even an email saying that my replacement parts were being sent to me. The only way I found out was by the UPS lady calling me to let me know. So now it's been 6 days since this happened and not even once have they contacted me about the problem. This is the worst customer service I've ever encountered. Just letting everyone know how horrible they are. I'll never give them another penny of mine.
Sent from my iPad using WAYALIFE mobile app
Sent from my iPad using WAYALIFE mobile app