Long rant. Apologies in advance.
Well, my first experience with my Jeep at Lawley Dodge in Sierra Vista, AZ went as well as expected. One word, TERRIBLE!
I went in for the passenger side airbag recall. They said it would be an hour and a half job, so I ran some other errands while waiting. Dropped it off just before 10:00 and got the call at 11:31. Pretty good I thought.
I get back to the dealership, get the keys and walk out to the Jeep. I immediately notice an abnormal bulge in the top of the dash on the passenger side. This is even before I open the door! It’s hard to see in this picture but it should be pretty flat near the center of the dash.
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I start looking around some more and can clearly see flathead screwdriver marks all the way down the right side of the center trim. Now I was starting to see a little red. [emoji35] The bezel around the radio was tweaked too.
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The service writer is the first one to come look at it even though I asked for the tech and the manager. SW said to me, they go through the glovebox and don’t do any dash removal. I told him I highly doubt that since this damage was not present prior to me dropping it off. I then said, “This is why I wanted the tech here too. I’m sure he could clear up what the procedure is.” I insisted again, as calmly as I could, that a manager and the tech who did the work come out.
A few minutes later they both did. The manager had the tech explain the process. Yes, glovebox comes out but the airbag top bolts require removal of the plastic dash cover. Being pissed I chimed in and said, “Does the service manual call for prying on plastic with a metal screwdriver?!” Tech responds, “Well, it was only a little one.” What in the actual F!!! The manager rolls his eyes and tells the tech to go wait in his office.
So they keep my Jeep for another hour trying to get the dash to lay down, unsuccessfully. So they have supposedly ordered an entire center bezel and passenger side dash cover. Parts are supposed to be in stock in 1-2 weeks.
The tech pulls my Jeep back around front, hands me the keys, then stares at me weird like I should say something to him. I didn’t waste my breath and promptly walked out. The Manager followed me outside and apologized again. I told him that clearly anyone who works on these for a living should be using plastic trim tools on plastic and it was also clearly wrong when he put it back together. He then gave me his personal cell number and said I can request another tech when I return for their repair.
I told my wife this was going to happen as I left this morning. This is exactly why I have done all the work on my Jeep myself, besides saving money. I had half a thought to just ask to take the parts home and do it myself. It might take longer but I’d be a hell of a lot more careful!
Rant over...for now.
If you’ve read this far, I applaud you. I had to vent that out to people who understand my frustrations.
