Figured some of you would get a kick out of this.
About 3 weeks ago I finally made the appointment to get the cup holder lights fixed in my 2017 JKU. (22k Miles) I didn’t want to forget and get to 36,001, but the cup holder lights aren’t a real priority. It flickered for a while and finally just failed.
I dropped it off Thursday after work, and got a 2017 base JKU as a free loaner. Friday I didn’t hear from them so I called for an update since I pass it up on the way home and would be convenient to stop. I was told it probably wasn’t getting looked at until Saturday... so I went home. About 45 mins after being home, Service Advisor calls and says “it was just a burned out bulb, it’s not under warranty so it’s $19.76 parts and labor to fix it”. She claimed it was a combo lamp for the shifter and the cup holder. If I don’t pay the cost I owe them $68.50 for diagnostic fee .. so it’s cheaper to just pay for repair. I’m beginning to think somethings up, because the shifter letters PRND were working fine, if it’s a combo how could it, well whatever I’m glad it’s fixed.
So I drove 40 mins to pick it up. Paid the cashier... waited about 15 mins for them to bring my Jeep up. I get in, and notice the cup holder lights don’t work. Ran inside and told the Service Advisor who called a mechanic to take a look. The mechanic took the console apart, pulls the cup holder out and there’s wires attached. I asked to see it .... and it’s LED, not a standard bulb. I asked the service advisor what I just paid for, she had a puzzled/embarrassed look on her face.
Supposedly it got fixed today but nobody called me to tell me it was done so I’ll be picking it up Monday after work. Unbelievable.
About 3 weeks ago I finally made the appointment to get the cup holder lights fixed in my 2017 JKU. (22k Miles) I didn’t want to forget and get to 36,001, but the cup holder lights aren’t a real priority. It flickered for a while and finally just failed.
I dropped it off Thursday after work, and got a 2017 base JKU as a free loaner. Friday I didn’t hear from them so I called for an update since I pass it up on the way home and would be convenient to stop. I was told it probably wasn’t getting looked at until Saturday... so I went home. About 45 mins after being home, Service Advisor calls and says “it was just a burned out bulb, it’s not under warranty so it’s $19.76 parts and labor to fix it”. She claimed it was a combo lamp for the shifter and the cup holder. If I don’t pay the cost I owe them $68.50 for diagnostic fee .. so it’s cheaper to just pay for repair. I’m beginning to think somethings up, because the shifter letters PRND were working fine, if it’s a combo how could it, well whatever I’m glad it’s fixed.
So I drove 40 mins to pick it up. Paid the cashier... waited about 15 mins for them to bring my Jeep up. I get in, and notice the cup holder lights don’t work. Ran inside and told the Service Advisor who called a mechanic to take a look. The mechanic took the console apart, pulls the cup holder out and there’s wires attached. I asked to see it .... and it’s LED, not a standard bulb. I asked the service advisor what I just paid for, she had a puzzled/embarrassed look on her face.
Supposedly it got fixed today but nobody called me to tell me it was done so I’ll be picking it up Monday after work. Unbelievable.