No, both clutches are sitting as they should be installed
Another manufacturer claiming installer error
- Thread starter ridg3runner
- Start date
No, both clutches are sitting as they should be installed
TOB was installed right as confirmed by the new grease that was put in the slave cylinder dowel hole. Also I'm driving it just fine now on the same new TOB.
Gonna call them directly tomorrow and see just what testing was done and on what model. My rig had less than 20k miles on it when I got it and I'm pretty sure it was still on the original clutch.
NFRs2000NYC
Caught the Bug
If you had gone with OEM you would not be out $400.
To be honest, centerforce is regarded as a quality clutch manufacturer and a lot of Porsche guys run them. :thinking:
NFRs2000NYC
Caught the Bug
OP, if you are 110% sure you installed the clutch correct, and REALLY believe you were wronged, dispute the charges on your credit card. Make Centerforce prove the clutch is perfect to the CC company. There is no way I'd eat a $400 loss if I was truly wronged.
The thing that strikes a nerve with me is that if they insist in doing an "inspection" of the clutch and do so by "installing" it on some kind of test rigs prior to them issuing a refund or replacement, I would think they'd have to show some kind of proof that this was actually done. Even if they are right and you are wrong, I'd have a hard time accepting that just based on their word.
JKWrang
New member
Moreover - the labor involved in this "test" alone more than likely covers the cost of the part itself... if its REALLY good why not just ship out a new one and repackage the original? Suppose it is perfectly operational and they tested it - sell it again and remove any/all doubt from the consumer.
Exactly and why I call BS.
Just got off the phone with Roger at Centerforce. I was able to clarify a few issues with him in regards to the "testing" they did.
1) Their test rig is nothing more than an OEM flywheel laying on a bench.
2). He "believes" the flywheel is from a 3.8 OR 4.0
3). He stated that the same flywheel has an OEM pilot bearing and bushing and that their clutch does not require an aftermarket replacement that it will work fine with an OEM one.
4) He stated that he provided pictures ( my 4WP contact is going to provide them to me ), of the clutch mounted to their "test rig" and showing a 1/4" space between the clutch plate thru shaft and pilot bearing whereas no such space existed when mounted on my vehicle.
5). When I asked him how we can rectify this situation so that I'm not stuck with a $400 part I can't use, he stated, " I can't do anything else for you until YOU prove to US that it does not fit your jeep". Which, roughly translated means bend over and assume the position.
1) Their test rig is nothing more than an OEM flywheel laying on a bench.
2). He "believes" the flywheel is from a 3.8 OR 4.0
3). He stated that the same flywheel has an OEM pilot bearing and bushing and that their clutch does not require an aftermarket replacement that it will work fine with an OEM one.
4) He stated that he provided pictures ( my 4WP contact is going to provide them to me ), of the clutch mounted to their "test rig" and showing a 1/4" space between the clutch plate thru shaft and pilot bearing whereas no such space existed when mounted on my vehicle.
5). When I asked him how we can rectify this situation so that I'm not stuck with a $400 part I can't use, he stated, " I can't do anything else for you until YOU prove to US that it does not fit your jeep". Which, roughly translated means bend over and assume the position.
Call #2 to Centerforce produced some slightly better results.
This time I spoke to Roman who happens to be the first customer service rep that was contacted when we first returned the clutch two months ago.
He stated that I need to return the clutch to them yet again because it seems the only testing they did on it was for clearance, they never even checked to see why it wasn't releasing. But at least this time I wasn't "Double Dog Dared" to prove it doesn't work.
This time I spoke to Roman who happens to be the first customer service rep that was contacted when we first returned the clutch two months ago.
He stated that I need to return the clutch to them yet again because it seems the only testing they did on it was for clearance, they never even checked to see why it wasn't releasing. But at least this time I wasn't "Double Dog Dared" to prove it doesn't work.
dannymalkin
New member
Keep us updated!
NFRs2000NYC
Caught the Bug
Dude, dispute it on your credit card and stop messing around. Let them do the work and prove things to you, not vice versa. If you wait too long, that window will close (90 days in most cases.) Let them pay for the shipping both ways as well.
That would work if I had used one. But, I may end up with a new one yet. They say it was shipped back to the store on the 14th of November and received at the store on the 18th, but there's no clutch at the store.
.
Here's the pics they took of their "testing"
It only took two emails requesting the tracking number, we'll see how long it takes them to actually produce.
does the clutch disk have two "high" sides? according to your first photos it shows the centre high side protruding from the disc towards the engine. on the pics you got from centerforce it looks like the "high" side is facing away from the flywheel towards the gearbox.
if you ask me you installed the clutch disc the wrong way around because it was marked wrong. they probably did not even look at the markings on the disk because they know which way around it goes.
when you have all the bits back take some pics of the clutch disk.
if you ask me you installed the clutch disc the wrong way around because it was marked wrong. they probably did not even look at the markings on the disk because they know which way around it goes.
when you have all the bits back take some pics of the clutch disk.