Okay, here's an update on things - I just got a call today (yes, a Sunday morning) from Scott, a case manage over at Chrysler. Unfortunately, I missed his call but he did leave a message, provided me with my case number and asked me to call the Chrysler Customer Assistance Center and ask for him. He further went on to say that if he didn't hear back from me by 3 PM eastern time, he would try back again at that time.
Well, being that I just missed him, I tried calling back and spoke with Tracy. When I asked to speak with Scott, she informed me that it was Sunday and that case managers weren't in today. When I informed her that he had just called a few minutes ago and asked for me to call, she said that she would go look for him and have him call me back. I let her know that would be fine and, within 5 minutes, I did get a call from Scott.
As far as our conversations went, the first minute of it was more of me listening to him talk really really fast than anything. I suppose he was just trying to get that in before I could give him any grief. He spent a lot of time apologizing for his staff and for not getting a call from supervisor Bill on Thursday and Friday as was promised to me. Regarding my case, he agreed that the fuel spraying out of the filler port upon refueling would not have been caused by modifications made to my Jeep and assured me that he would escalate my case and push to have it cleared for warranty work. When I asked him how long it would take, he said that he hoped to have this resolved by Monday.
I gotta tell you, I'm not holding my breath but, we'll see....