you have a lot more patience than I do if it's been 200+ days, I would have contacted the state AG at 30 days and definitely would have been calling Chrysler after the 3rd attempt and let them know I was going to pursue Lemon Law with the AG.
I had to do that on a brand new 2005 GC that had a non-working 4x4 because the dealer told me it was too new and parts were not available. After calling Chrysler and leaving a message I was going to contact the AG and State Consumer Affairs and begin Lemon Law procedures I had a call back the same day and the needed part the next morning. Funny part, when the service manager called me to let me know they had received the part he acted like it was his doing - of course I busted his balls and called BS on him lol.
in a nut shell ".... authorized dealer cannot repair the vehicle after three attempts or the vehicle is out of service for repairs for a cumulative total of 30 or more days during the term of protection...."
there's more to it but I would have contacted the AG or state consumer affairs long ago.
Chrysler Resolution is attempting to play games. They only leave voice mails at odd hours and tell me they have a settlement in mind - what they mean is they think I'll accept some small amount of cash and drop a lemon case. They are wrong and only increasing their own liability.
They have also claimed that the service advisor refuses to call them back and has not sent them status updates etc.
The problem with that claim is ice been standing right there and watched the service advisor send the emails and listened to him leaving voice mails. While later in the day some assist leaves me a voice mail stating that my case manager still is unable to touch base with my service manager because he refuses to communicate with her. I can only assume that she thinks in a colossal idiot which is both funny and insulting. Again, they are only increasing their own liability.
Drive to the dealer wreck into a bunch of new grand cherokee srt8s or Rubicon and say you couldnt turn correctly because of the steering
It's well documented so this is reasonable and plausible.
I also have a loud clanking noise coming from under the floor pan on the drivers side. You can feel the clank as well. I have no idea what it is but this is the first JK I've drive. Where I have heard or felt it.